Returns & Exchanges
We stand behind what we make. Here’s how we handle it when something isn’t right.
What We Cover
Every Grithouse tee is printed to order, so we don’t offer traditional returns for buyer’s remorse. However, you may request one complimentary size exchange per order within 30 days of delivery. If we made a mistake or your order arrived damaged, contact us within 30 days and we’ll make it right. No runaround.
Defective or Damaged Items
Printing defect, wrong item, or arrived damaged? Contact us within 30 days of delivery. We’ll send a replacement at no cost.
Wrong Item Sent
We packed the wrong size or design? That’s on us. Reach out and we’ll get the correct item out to you.
Size Exchanges
Wrong size? Request one complimentary size exchange per order within 30 days of delivery. The original item must be unworn, unwashed, and in its original condition. We cover standard shipping for the replacement and may require the original item to be returned. If a return is required, we’ll provide a prepaid return label. Start your exchange here.
Change of Mind
We don’t accept returns for buyer’s remorse. Once an order is placed, production begins. Cancellations are accepted only within 24 hours of placing the order.
What Qualifies
Size exchanges are limited to the same product and color in a different size and are subject to availability. Multiple eligible items from the same order may be included together in the single exchange request. We may require the original item or items to be returned before sending the replacement. If a return is required, we’ll provide a prepaid return label. Additional exchanges, if approved, are the customer’s responsibility.
We reserve the right to deny an exchange request if an item has been worn, washed, altered, or damaged after delivery, or if we reasonably believe the exchange policy is being abused.
How to Submit a Claim or Exchange
Contact Us Within 30 Days
Use our contact page or size-exchange form within 30 days of your delivery date. Requests submitted after 30 days may not be eligible.
Include Your Order Information
Send your order number and a clear photo of the issue. For size exchanges, include a photo of the size tag. For defects, damage, or an incorrect item, include a photo showing the problem.
Follow the Exchange Instructions
We may require the original item to be returned before sending the replacement. If a return is required, we’ll provide a prepaid return label. Once all exchange requirements are met, we’ll print and ship the replacement at no additional cost. Defective or incorrect items generally do not need to be returned unless we tell you otherwise.
Returns FAQ
Can I cancel my order?
Cancellations are accepted within 24 hours of placing your order. After that, production has started and we can’t cancel. Contact us immediately if you need to cancel.
My tee doesn’t fit—can I exchange it?
Yes. You may request one complimentary size exchange per order within 30 days of delivery. Items must be unworn, unwashed, and in their original condition. Exchanges are limited to the same product and color in a different size and are subject to availability.
Multiple eligible items from the same order may be included together in the single exchange request. We cover standard shipping for the replacement and may require the original item to be returned. If a return is required, we’ll provide a prepaid return label. Check our Product & Sizing page before ordering, and include a photo of the size tag with your request.
What counts as a defect?
Significant misprints, ink smearing, graphic misalignment, holes or tears in the fabric, or anything that’s clearly a production or shipping error. Minor variations in print placement of less than half an inch are within normal production range and are not considered defects.
Do I have to return the item to get a replacement?
Not always. For a size exchange, we may require the original item to be returned before sending the replacement. If a return is required, we’ll provide a prepaid return label. Please don’t send anything back until you receive instructions from us. For defective or incorrect items, you generally won’t need to return the original unless we tell you otherwise.
How long does a replacement take?
Once your exchange or replacement is approved—and any required return is received—your replacement goes through the same process as a new order: 1–2 business days for processing, followed by approximately 3–5 business days in transit.
Do you offer refunds?
Refunds are issued at our discretion for verified defects or order errors when a replacement isn’t the right solution. We handle these situations case by case—reach out and we’ll work it out.
We’ll Make It Right
Something wrong with your order? Reach out and we’ll get back to you within one business day.