Privacy Policy
We keep it simple. Here’s exactly what we collect, how we use it, and your rights.
Grithouse (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. We’re here to get you the right gear — not to misuse your data.
Information We Collect
We collect information you give us directly when you create an account, place an order, or contact customer service. This includes:
- Name, email address, and shipping address
- Payment details (processed securely — we do not store full card numbers)
- Messages or communications you send us
We also collect technical information automatically when you use our site, including IP addresses and browsing patterns. This helps us keep the site running properly and improve your experience.
How We Use Your Information
We use your information to run the business and serve you — nothing more. Specifically:
- Fulfill and ship your orders (we ship from California)
- Provide customer support and respond to your questions
- Send order confirmations and shipping updates
- Send promotional messages, with your consent — you can opt out any time
- Personalize your experience on grithouse.store
- Meet our legal and tax obligations
Information Sharing
We do not sell your personal information. Period.
We may share your data with trusted third-party service providers who help us operate our website, run the business, or serve you — including payment processors and shipping carriers. These partners are required to keep your information confidential and may only use it to perform services on our behalf.
Data Security
We take security seriously. Your personal information is stored behind secured networks and is only accessible by a limited number of people with special access rights. We use industry-standard measures to protect your data from unauthorized access, disclosure, or misuse.
No method of transmission over the internet is 100% secure, but we do everything in our power to protect your information.
Your Rights (California / CCPA)
If you’re a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to Know
You can request to know what personal data we’ve collected, used, or shared about you.
Right to Delete
You can request that we delete your personal data, subject to certain legal exceptions.
Right to Opt Out
You can opt out of the sale of your personal information. We don’t sell your data — but the right is yours.
Right to Non-Discrimination
Exercising your privacy rights will never affect the service or pricing you receive from us.
Questions about this policy or how we handle your data? Reach out — we’ll give you a straight answer.
Contact Us